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Resetting the Smart Aroma Diffuser

A reset is rarely needed and won't solve most issues. First try the other steps in our troubleshooting articles. Still stuck? Then you can try the reset below as an absolute last resort.

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Written by Patrick Judilla

Resetting your diffuser can help if you're:

  • having trouble connecting the app,

  • your scent schedules don't seem to start properly,

  • or experiencing other connection issues.

How to reset the diffuser:

  1. Open the diffuser
    Use the little key and remove the front of the diffuser.

  2. Remove the oil reservoir
    Take out the blue bottle with oil for a moment to prevent leakage.

  3. Make sure the diffuser is on
    Connect the device via the power cable or insert batteries.
    Set the black slide switch to the correct position:

    • Power for the cable

    • Battery for batteries

  4. Press the reset button
    Use a pin or paperclip to press into the small hole under the word 'reset'.

  5. Disconnect the power
    Remove the batteries or unplug the cable.

  6. Turn the diffuser back on
    Reconnect the device.

  7. Open the app and set everything up again
    Pair the diffuser with the Scentech app again and set up your scent schedules again.

After this reset, everything should work properly again. If that's not the case, please contact our customer service and ask for a team member.

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