Resetting your diffuser can help if you're:
having trouble connecting the app,
your scent schedules don't seem to start properly,
or experiencing other connection issues.
How to reset the diffuser:
Open the diffuser
Use the little key and remove the front of the diffuser.Remove the oil reservoir
Take out the blue bottle with oil for a moment to prevent leakage.Make sure the diffuser is on
Connect the device via the power cable or insert batteries.
Set the black slide switch to the correct position:Power for the cable
Battery for batteries
Press the reset button
Use a pin or paperclip to press into the small hole under the word 'reset'.Disconnect the power
Remove the batteries or unplug the cable.Turn the diffuser back on
Reconnect the device.Open the app and set everything up again
Open the Scentech app. If your diffuser is still in the app, it will reconnect automatically; then choose a schedule and intensity, since these were cleared by the reset. Does it stay on Not nearby? Tap the gear icon on the diffuser page, choose Forget this device, and add it again via Add diffuser. See Installing the Scentech app and adding your diffuser.
After this reset, everything should work properly again. If that's not the case, please contact our customer service and ask for a team member.