Do you have a Smart Aroma Diffuser Pro from a recent delivery, and does it spray non-stop after you've set a schedule in the app? Or do you see the message Schedule on this Pro: update within a few days in the app? Then your Pro has new firmware from the factory. A schedule from the app doesn't yet reach it properly. There's nothing wrong with your diffuser, and you don't need to return it.
We're working on an app update that fixes this. It will arrive automatically within a few days via the App Store and Google Play.
Spraying non-stop? Here's how to stop it
Hold the on/off button for 5 seconds. The Pro then does a factory reset: it stops and the schedule on the diffuser is cleared. After that, add it again in the app via Add diffuser.
Until the update: use the buttons on the diffuser
Don't set a schedule or intensity via the app. On/off and reporting the scent in the app do work.
Use the timer button on the Pro: 1H, 2H, 4H or 8H makes it spray for that time and then stop automatically.
After the update
Update the app as soon as the update is available (App Store or Google Play, or automatically). Then open your Pro in the app: the message is gone and you set up your schedule as described in Setting up a schedule. Set the timer button to Smart, and it follows the schedule from the app.
Questions?
Send us a message via chat or WhatsApp. Mention that it's about a Pro with new firmware, so we know straight away what you're referring to.