Troubleshooting: Smart Aroma Diffuser
Is something not working right with your Smart Aroma Diffuser? Below you'll find the most common issues and how to fix them yourself.
The diffuser isn't misting
Check that there's enough oil in the bottle (at least 5 ml).
Make sure the mist head is correctly placed on the bottle and locked in properly.
Clean the mist head, as oil residue can clog the opening.
Check that the diffuser is turned on and an intensity level is selected.
The diffuser won't connect to the app
Check that Bluetooth is enabled on your phone.
Fully close the Scentech app and reopen it.
Keep the diffuser within 5 meters of your phone.
Reset the diffuser: hold the SET button for 3 seconds and then try pairing again.
The battery isn't charging
Check that the USB cable is properly connected.
Preferably use the included cable and adapter.
On first use: charge for at least 12 minutes before using the diffuser.
Try a different outlet or a different cable.
The diffuser isn't responding at all
Check that the battery is sufficiently charged.
Perform a reset: hold the SET button for 3 seconds.
Connect the diffuser to the power adapter and try again.
The scent is very weak
Increase the intensity to a higher level in the app.
Check that the bottle isn't empty or nearly empty.
Make sure the diffuser isn't in a drafty room.
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