Is something not working right with your Smart Aroma Diffuser? Below you'll find the most common issues and how to fix them yourself.
The diffuser isn't misting
Check that there's enough oil in the reservoir (at least 5 ml).
Make sure the mist head is properly seated on the reservoir and the device is closed properly.
Clean the mist head; oil residue can clog the opening.
Check in the app whether it's set to On and whether now falls within a time block of your schedule.
The diffuser won't connect to the app
Check that Bluetooth is enabled on your phone.
Hold your phone next to the diffuser and wait 30 seconds.
Close the Scentech app on other phones or tablets; a diffuser connects to one phone at a time.
Reset the diffuser: open the housing with the small key and press the reset button inside with a pin. Then add it again in the app. See Resetting the Smart Aroma Diffuser.
The diffuser isn't responding at all
Set the black slide switch to Power (cable) or Battery (batteries). If you don't hear a beep, try the cable; the batteries might be dead.
Has it been without power for a week? Connect it and wait 1 to 2 minutes; it will start on its own.
Perform a reset (see above).
The scent is very weak
Increase the intensity in the app by one level (from Low to Max). See Intensity.
Check that the reservoir isn't empty or nearly empty.
Make sure the diffuser isn't in a drafty room.
Still having trouble? Reach out to us via chat.