In ScribbleVet, provider mapping links each staff member's ScribbleVet account to their Instinct EMR provider profile, ensuring appointments and notes sync to the correct person. Only ScribbleVet account admins and owners can set or update provider mapping.
Before you begin
You must be a ScribbleVet account admin or owner to access provider mapping settings.
Map your providers
Go to Settings → Integrations → Instinct → Manage Integration in the ScribbleVet web app.
Find your staff member's ScribbleVet account.
Select Link Provider, then use the drop-down to match each person to their respective Instinct EMR provider.
Note: Provider mapping must be completed for the integration to pull and push the correct data. |
Manage an unmapped provider
If an appointment can't sync because a provider isn't mapped, ScribbleVet displays the message "User mapping not found for provider" and offers two options to correct the provider mapping.
From the Appointments list, select Instinct → View error report.
A Failed appointments list will display, where you can choose to Create a visit or manage provider mappings:
Create visit for me: Creates the visit in ScribbleVet, links it to the Instinct EMR record, and assigns it to the current ScribbleVet user.
Manage mappings: Opens provider mapping settings so you can fix the mapping for future syncs.
A missing mapping doesn't block your workflow—you can keep working while you fix it at your own pace.
Frequently asked questions
Who can update provider mapping?
Only ScribbleVet account admins and owners can set or update provider mapping. Linked providers can't change mapping for themselves or anyone else.
Still need help?
Contact ScribbleVet support at support@scribblevet.com.