Direct Messages
Messages can come directly from Customers without an order being placed.
An existing or potential new Customer can message you at anytime. To ask about terms, products or something else.
These live in your messages and you will be notified by email to say you have one. But its a good habit to check these every time you jump into Sellar.
We would always recommending getting back within 24 hours, like finalising orders. Making sure your Customers have a good experience on Sellar.
Order Comments
Comments can come from your Customers about a specific order they have placed with you.
Customers might reach about a specific order to ask when they are getting it or for anything else.
These live in your messages and you will be notified by email to say you have one. But its a good habit to check these every time you jump into Sellar.
We would always recommending getting back within 24 hours, like finalising orders. Making sure your Customers have a good experience on Sellar.