To ensure a smooth and successful transaction with Paybis, please follow these detailed steps to increase the likelihood of your card being approved and to understand the post-transaction process.
Opt for a Debit Card Instead of a Credit Card
Debit cards are significantly more likely to be approved for transactions on Paybis compared to credit cards. Additionally, depending on your card issuer's policies, using a credit card may result in extra fees, such as a cash advance fee. To avoid complications and unexpected costs, use a debit card whenever possible.
Choose a Card from a Preferred Bank
Certain banks and financial institutions have higher approval rates for transactions with Paybis due to their compatibility with the platform’s payment processing system. For the best chance of approval, consider using a debit card issued by one of the following institutions, which have demonstrated higher acceptance rates:
Varo
SoFi
The Bancorp
Wells Fargo
Bank of America
Stride
Chase
Navy Federal
If a different bank issues your card, approval is still possible, but you may face a higher chance of rejection. Please contact your bank or Paybis support if you encounter issues. [Click here to reach → Paybis Support]
Approve the Transaction with Your Bank
Some banks may flag Paybis transactions as unusual activity, especially if it’s your first time using the platform or if the transaction involves a large amount. To prevent your card from being declined:
Check for bank notifications: After initiating a transaction, your bank may send a text, email, or app notification asking you to verify or authorize the purchase. Respond promptly to approve the transaction.
Contact your bank in advance: If you anticipate issues or plan to make a large purchase, inform your bank beforehand to ensure the transaction is not blocked.
Enable international transactions: If you’re transacting from outside the supported regions or using a card issued in a different country, ensure your card is enabled for international purchases.
Complete Identity Verification (If Required)
After completing your transaction, Paybis may require identity verification to comply with regulatory standards and ensure the security of your purchase. This step is particularly common for first-time users or high-value transactions. Here’s what to expect:
Verification request: Paybis may ask for documents such as a government-issued ID, proof of address, or a selfie to confirm your identity.
Check your email: Paybis will send instructions for verification to the email address associated with your account. Monitor your inbox (and spam/junk folder) for emails from Paybis with further details.
Complete promptly: Submit the requested documents as soon as possible to avoid delays in processing your transaction.
Monitor Emails from Paybis
Paybis communicates critical updates about your transaction via email. To stay informed and avoid missing important steps:
Regularly check your inbox: Check for emails from Paybis regarding transaction confirmation, verification requests, or other account-related updates.
Check spam or junk folders: If you don’t see emails from Paybis, they may have been filtered into your spam or junk folder.
Add Paybis to your contacts: To ensure emails reach your inbox, add Paybis’s email address (e.g., support@paybis.com) to your contacts or safe sender list.
What to Do If Your Card Is Declined
If your card is not approved, try the following:
Verify that your card details (card number, expiration date, CVV) were entered correctly.
Contact your bank to confirm there are no restrictions or holds on your card.
Use an alternative card from one of the preferred banks listed above.
Contact Paybis support for assistance. They can explain why the card was declined and suggest the next steps.
By following these steps—using a debit card from a preferred bank, approving the transaction with your bank, completing any required identity verification, and staying vigilant for emails from Paybis—you can maximize your chances of a successful transaction.
For further assistance, contact Paybis Support through their website or via the email provided in their communications.