Reservations can generally be cancelled up to 24 hours before the start of your experience. However, some hotels apply different cancellation policies, which are specified when you make your reservation and in the confirmation email.
To cancel your reservation :
Go to the reservation management page via the link in your confirmation email.
If you have lost your e-mail address, enter your e-mail address or telephone number on the following page to retrieve your reservation: https://joinsezame.bom/booking
For all cancellations made within the deadline, refunds will be made automatically within 5 to 10 working days. If you used a gift card, it will be available again.