You’ll need to get your ID certified if you’re unable to sign up digitally using an Australian driver licence or Australian passport, or if you receive a validation error.

Certified documents need to have been certified in Australia within the last three months. Or, for investors living overseas, certified in the country you’re living in within the last three months.

You’ll need to take the original document and a copy to an approved certifier. They’ll check that the copy is the same as the original.

Approved certifiers include:

Approved certifiers in Australia.

The copy of your certified document must include the certifier’s:

On a single-page document, the certifier must write or stamp, “This is a certified true copy of the original as sighted by me and is of true likeness to the individual”.

On documents with more than one page, the certifier must write or stamp “I certify this and the following [number of pages] pages to be a true copy of the original as sighted by me and is of true likeness to the individual.” on the first page, and initial all other pages.

The certified document needs to be sent to help@sharesies.com.au.

We’ll let you know when your ID has been verified.

We may ask you to provide a bank statement to verify your ID—we’ll email you to request this directly. If we don’t receive the additional information needed to verify your ID within 14 days, we’ll place a temporary freeze on your account.

If you get stuck, flick the team an email at help@sharesies.com.au.