Superhero New Zealand has moved its customer holdings to Sharesies. If this affects you, you should have received emails from Superhero and Sharesies.
If you’re new to Sharesies
If you don’t have an existing Sharesies account, we’ll set one up on your behalf. You should have an email from Sharesies containing your activation link.
To activate your account and complete onboarding:
click the activation link and follow the prompts
check your contact and tax details, and let us know if anything looks off
verify your identity using a valid NZ driver license OR NZ passport.
We also need to verify your address. We’ll try to look this up online, but we may ask you to provide a document like a power bill or bank statement.
We’ll also ask a couple of questions about what type of investing you’re doing. This is required by law, but it’s a quick and easy process.
Once your account is complete, your investments and any balance you had in Superhero will appear in your new Sharesies Portfolio within a few days of the transfer.
If you have an existing Sharesies account
Superhero will transfer your investments into your existing Sharesies account. We’ll email you when the transfer is complete—then you can start trading.
Your investments and any balance you had in Superhero will appear in your Sharesies Portfolio.
Transfer times
The transfer may take up to a week, whether you’re a new or existing customer. We’ll notify you when it’s complete and your shares have arrived in your Sharesies Portfolio.
Providing your US tax details
If you hold US shares in your portfolio, we’ll ask you to provide your US tax details (W8BEN). This ensures you receive the NZ to US tax treaty benefits if you’re eligible.
Keeping a record of your Superhero reports
Your Superhero transaction history, tax reports, or statements won’t be carried over to your Sharesies account. If you’d like to keep a copy of this information, you’ll need to download it from your Superhero account within a week of the transfer. After that date, your Superhero account will be inaccessible. If you need access to your reports after this point, you can contact Superhero’s support team at hello@superhero.com.au.
What happens to your cash dividends before and after transferring
Dividend payments due before the transfer will go into your Sharesies wallet with the description ‘Superhero cash dividend’. Any tax will be withheld by Superhero, and the dividend will appear on Superhero’s end-of-year tax statement, not your Sharesies statement.
Dividend payments from the transfer date onwards will be captured in your Sharesies account.
Foreign Investment Funds (FIF) reporting for transferred investments
If you held overseas shares with a total cost of $50,000 NZD or more at any point during the New Zealand tax year, you may need to follow Inland Revenue (IRD)’s FIF rules and disclose FIF income to IRD.
You can purchase and download the Sharesies FIF report by going to Portfolio > Manage > Download Reports in the Sharesies web app.
Please note: the Sharesies FIF income report doesn’t include transferred investments—so your Superhero investments and any existing holdings through Sharesies for that same investment will be excluded from the report. This means you may need to provide extra information to IRD beyond what’s in your Sharesies FIF report. We recommend downloading your transaction history and any relevant reports for the current tax year from your Superhero account within the next week to help with your FIF tax obligations.