Reasons your account may be frozen

  • You haven’t topped up your Wallet by bank transfer within 14 days of your account being manually verified.

  • You’ve identified yourself as a foreign tax resident but haven’t provided us with your foreign tax identification number (TIN) within 14 days of signing up.

  • We’ve frozen your account in order to meet our legal obligations or obligations towards third parties. Provide source of funds and source of wealth.

  • You haven’t verified your ID within 14 calendar days.

Unlock your account

If your account has been temporarily frozen due to one of the above reasons, get in touch with the team at We may have already got in touch with you via email!

Restricted account

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