We’ll email you if your share transfer request has been rejected.
Rejected NZX transfer request
Incorrect CSN, HN, or FIN
If your Common Shareholder Number (CSN), Holder Number (HN), or Faster Identification Number (FIN) is incorrect, you’ll need to re-enter it.
Double-check your details with one or both of the registries. Then, enter your details again by going to your investment portfolio > Manage > Transfer shares.
Your CSN or HN isn’t registered in the same legal name as your Sharesies account
You can only transfer shares into or out of your Sharesies Portfolio from a CSN or HN that matches your legal name.
Rejected ASX transfer request
Your Holding Statement shows you don’t have enough of this investment.
You’ll need to start a new transfer request with the number of shares you do own on your Shareholder Reference Number (SRN) or Holder Identification Number (HIN). Or, provide us with an updated Holding Statement showing your latest share holding.
The given address does not match what’s on the Holding Statement
You can update this in your investment portfolio > Manage > Transfer shares. You’ll need to start a new transfer request to do this.
The name on your Sharesies account does not match what’s on the Holding Statement
You’ll need to update your name either in Sharesies or with your broker/the share registry (whichever is out of date). Once done, you’ll need to start a new transfer request under your investment portfolio > Manage > Transfer shares.
Your Shareholder Reference Number (SRN)/Holder Identification Number (HIN) doesn’t match what’s on the Holding Statement
Check if the SRN/HIN was entered correctly. You can check this with your broker, the registry, or the issuer of the SRN/HIN (sometimes an employer).
The PID is entered incorrectly
If the Participant Identification Number (PID) is entered incorrectly and doesn’t match the PID of the broker you’re transferring to or from, we can’t proceed with the transfer.
The signatures don’t match, or we couldn’t see the signature on your ID
If the signature doesn’t match, we can’t proceed with a transfer.
Your ID is not valid
Your ID might be invalid if it’s expired, the wrong type of ID, or if your signature is not visible. If this happens, you’ll need to start a new transfer request and upload a clear, current, and valid driver licence or passport. You do this through your investment portfolio > Manage > Transfer shares.
Rejected US transfer request
Your account statement shows you don’t have enough of this investment.
You’ll need to start a new transfer request with the number of shares you do own. Or, provide us with an updated brokerage account statement showing your latest share holding.
The name on your account statement doesn’t match your Sharesies account name
You’ll need to update whichever name is out of date. Reach out to us if you need to update your Sharesies account name. Once done, start a new transfer request under your investment portfolio > Manage > Transfer shares.