We’ll let you know via email if your transfer request has been rejected.

Your Common Shareholder Number (CSN), Holder Number (HN), or Faster Identification Number (FIN) is incorrect

You’ll need to re-enter your CSN or HN, and your FIN. Double-check your details with one or both of the registries. Then, enter your details again in Account > Transfer shares.

Your CSN or HN isn’t registered to your name, or is for a company or trust account

You can only transfer shares in and out of your Sharesies Portfolio from a CSN or HN with your name on it.

You’ve requested an incorrect number of shares

Try requesting the transfer again in Account > Transfer shares > Transfer in.

You haven’t transferred enough Smartshares shares into Sharesies, or you haven’t left at least 100 Smartshares shares on your CSN.

You will need to transfer the correct number of shares over to Sharesies.

Your Issuer Sponsored Holding Statement shows you don’t have enough of this investment.

You’ll need to start a new transfer request with the number of shares you do own on your Shareholder Reference Number. Or, provide us with an updated Issuer Sponsored Holding Statement showing your latest share holding.

The given address does not match what’s on the Issuer Sponsored Holding Statement

You can update this in Account > Transfer shares. You’ll need to start a new transfer request to do this.

The name on your Sharesies account does not match what’s on the Issuer Sponsored Holding Statement

You’ll need to update your name either in Sharesies or with the share registry (whichever is out of date). Once done, you’ll need to start a new transfer request under Account > Transfer shares.

Your Shareholder Reference Number/Securityholder Reference Number (SRN) doesn’t match what’s on the Issuer Sponsored Holding Statement

Check if the SRN was entered correctly. You can check this with the registry, or the issuer of the SRN (sometimes an employer).

The signatures don’t match, or we couldn’t see the signature (on your valid ID)

If the signature doesn’t match, we can’t proceed with a transfer.

Your ID is not valid

Your ID might be invalid if it’s expired, the wrong type of ID, or if your signature is not visible. If this happens, you’ll need to start a new transfer request and upload a clear, current, and valid driver licence or passport. You do this through Account > Transfer shares.

Your brokerage account statement shows you don’t have enough of this investment.

You’ll need to start a new transfer request with the number of shares you do own. Or, provide us with an updated brokerage account statement showing your latest share holding.

The name on your brokerage account statement doesn’t match your Sharesies account name

You’ll need to update whichever name is out of date. Reach out to us if you need to update your Sharesies account name. Once done, start a new transfer request under Account > Transfer shares.