You can only withdraw NZD from your Wallet, so you’ll need to exchange Australian dollars (AUD) or US dollars (USD) into NZD before making a withdrawal.
If you’ve recently sold an investment, and are wanting to withdraw the money from the sale, it can take two (or more) business days for your withdrawal request to be approved. This is because we only receive the money from the trade once it has been settled by an intermediary—this usually happens two days after the order has been filled for a listed share (or on a ‘T+2 settlement’ basis) but can be longer for unlisted managed funds.
If we need more info from you for security purposes or to comply with any legal or regulatory obligation, we’ll let you know and the withdrawal process may take longer.
Withdraw money from your Wallet
Log in to Sharesies.
Go to Wallet > Withdraw.
Enter how much you’d like to withdraw (NZD).
Enter the bank account name and number for the account you’d like the money withdrawn into (you can also choose a bank account number from the options available).
There might be times when we’ll need to verify it’s you who’s making a withdrawal. We’ll send a verification code to the phone number (or email address) registered in your Sharesies account. You’ll need to enter the verification code when prompted before you’ll be able to submit your withdrawal request.
If you have any questions, send a message to email@example.com.