Our online user articles are mini guides to help you in core areas of the system and its features, these are included in your licence fee.

We do not have articles or support for every part of the system, some things do not need it or are easy to use.

Our support articles are refined as required, with new ones being added as new features are released.

If you are unable to find an article which would be of use please let us know via the in system chat tool or by emailing support@sheepcrm.com - we will answer simple questions where we can, but please be aware you may need to wait for a new or updated article to be written for a full reply.

Our articles can be found;

Your organisation is responsible for maintaining your own training guides, instructions and processes. If our user articles are included, please ensure links are used to make sure the content is always the latest version when needed by your team.

For additional training requests please email support@sheepcrm.com - Please note training is a chargeable service.

As with any system or software technical issues will arise. A technical issue or fault is defined as something not working as it was previously (excludes intended changes to what we support on the platform). If you encounter any technical problem please follow these steps;

We do not provide fixed service levels, we prefer to keep things simple and get issues resolved as soon as we can. However, we do prioritise by impact for example a part of the system is not working in a specific area will be prioritised over a single user issue.

If we make changes to the system you will find details on this article or receive a detailed communication.

Our technical documentation is updated as required.

We operate a customer influenced roadmap and welcome feature suggestions and change requests for the system.

We give every request careful consideration and add requests to the roadmap if they contribute to the full platform, benefit many customers within the sheepCRM community and contribute to simplicity.

We retain the timing decision for all roadmap items, but will consider set timelines with roadmap acceleration budgets.

Roadmap acceleration budgets are approximately 35% of the cost to add a feature or change.

To request changes, send us a message via the in system chat tool or by emailing support@sheepcrm.com

If you require changes to your set up which require our involvement please also contact us on the details above.

We will aim to support at all times, but please note some set up changes are chargeable services.

For a clear view of what services are chargeable items please see this services article. Please note your organisation may have a regular services agreed based on these services, please refer to your sheepCRM manager to check or for more info.

No one wants to be seen as greedy but sometimes we need some help in defining what’s a fair portion.