Sherpa is set up to ensure receiving your payments for your lessons is nice and easy. We have partnered with Stripe to simply and securely allow you to receive payments for your lessons on a regular basis.
How does payment work?
When you complete a lesson on Sherpa, we will transfer the funds from the lesson to your Stripe account straight away. You'll be able to view the funds on your Express Dashboard.
Stripe then holds the funds for 7 days to allow any disputes to be settled.
When do I get paid?
We automatically pay out your funds on the 1st and 14th of each month.
Your payment on the 1st of the month is for lessons completed between the 1st and 15th of the previous month.
Your payment on the 14th of the month is for lessons completed between the 16th and the end of the previous month.
Payment will usually reach your bank account on the payment date, however, other delays can be introduced by your bank or Stripe that may be outside of our control, so we cannot guarantee that your funds will arrive by the 1st or 14th.
FAQs
How often do I get paid?
You are automatically paid on the 1st and 14th of every month.
What does 'Payout <date>' mean?
On your Payments Page, you can see the date that you'll receive the funds from a booking into your bank account. This is automatically done on the 1st and 14th of every month. You'll be able to see Payouts through your Stripe dashboard too:
How do I update my payment details?
Head to your Stripe Express dashboard, click on your profile in the top right and scroll down to where you can see 'Payout details'.
Here, you can click on 'Sherpa' and add another connected bank account.
Why has my payment not arrived yet?
Whilst Sherpa sends the funds on the 1st and 14th, your bank may cause delays in receiving the payment. Get in touch with our support who can provide you a Trace ID which you can use to track the payment with your bank.
How do I see my upcoming payments?
Your Sherpa payments page shows you your past payments on Sherpa, as well as the expected upcoming payments from your lessons.
Who are Stripe?
Stripe is a leading payment processor and financial services company. Millions of businesses around the world use Stripe to manage their payments.
If you have any questions at all about how payments work on Sherpa, please do not hesitate to get in touch via our live chat.