For Tutors
Help articles for our tutors on Sherpa.
If I update my rate, what happens to existing bookings?
How do I reduce the file size of a video?Helpful tips and tools to reduce the file size of your tutor profile videos
A Guide To Introductions 👋What to expect from your first introduction on Sherpa, what to speak about and how to make sure it all goes smoothly.
What You Need to Know For Parent and Student Accounts 📖Read our 5 minute guide on what you need to know.
Adding Exam Boards To Your Subjects 📚Help us match you with the right students by adding your exam board experience.
Policy on Providing Predicted GradesHow to approach using tuition to receive predicted grades for a student.
Your Availability
Setting and configuring your availability on Sherpa.
Setting & Managing Your Availability 🗓️How you can set your availability on Sherpa to automatically manage your calendar and minimise the back and forth to find time with students
How to Set Up Session BuffersLearn how to set your preferred buffer periods before and after a lesson or introduction.
How do I sync my Google or Outlook Calendar on Sherpa?Block out times you're busy from your Sherpa calendar by syncing your Google or Outlook calendar.
Group Classes
Everything you may need to know about Group Classes.
The Guide to Group Classes 💫How do Group Classes work on Sherpa?
Running a Successful Group ClassA checklist of tasks to ensure you are ready to take on your first group class
How To Cancel Your Group ClassIf your class does not meet the minimum student requirement, you may need to cancel it with plenty of notice.
How to Refund a Group Class StudentA quick guide to refunding a student in your group class
Platform Fees for Private and Public Group ClassesAn explanation of the difference between platform fees for Public and Private Group Classes.
Why Can I Only Teach Private Classes?We're working towards giving all Sherpa tutors the ability to teach Public Group Classes 💫
How You Get Paid on SherpaAn explanation of our payment schedule and how you'll be paid for your bookings on Sherpa.
Refunding Your StudentLearn how to provide a refund to the student once a session has been completed
Guidance for Online Tutoring Tax QueriesOur advice for reporting your income from Sherpa to HMRC
Why does Sherpa charge a platform fee?
Using Subject-Specific Captions, Rates and VisibilityHow to manage your offered subjects to tailor your profile for specific client types.
How can I change my rate? Will it affect my existing students?You can easily change your rate for new students, whilst keeping your rate the same for existing students.
What is my Response Time?What is taken into account and how is it calculated?
How to pause/hide your online profile?If you're no longer looking for new students, hide your profile to prevent yourself receiving new enquiries.
Making your profile as good as you can!Advice for tutors to improve their profile.
How to Write a Guest Blog or CheatsheetCreate content to help drive traffic to your profile, boost your profile in search results.
Tutor Profile Video TipsTop tips to making the best impression on your profile video.
How to Report Student Grades on Sherpa 📈Showcase the impact you've had on your students by reporting their grades.
Sherpa's Review Reporting PolicyDeatils on how and when tutors can report inaccurate or problematic reviews on their profile
Managing Lessons
How to manage your lessons and the classroom on Sherpa
How can I practice on the whiteboard?Demo the Sherpa online classroom and practice on the interactive whiteboard using this quick tip!
How to Prepare LessonsHow to prepare your lesson ahead of time and upload any materials you might use
What To Do When a Student Doesn’t Show Up to a LessonFollow these tips on dealing with a no-show to protect your payment and your relationship with a client.
How Do I Reschedule or Cancel My Lessons?Step-by-step guide to editing or cancelling one or more lessons in a booking.