It can unfortunately happen that you receive the wrong product. We understand this is frustrating, and we want to resolve it for you as quickly as possible.
What you should do
Check your order
Compare the item you received with the product page and your invoice/order overview. Sometimes a product may look slightly different but still be the correct type or size.
Take clear photos
A photo of the product you received.
A photo of the label or SKU number on the packaging.
A photo of your invoice or order confirmation.
Contact us
Send us the photos along with your order number through our contact page or by replying directly to your confirmation email. Briefly describe what went wrong.
Return & replacement
Once we receive the information, we’ll send you a return label.
Please package the incorrect item securely and return it.
We will ship the correct product as soon as possible after receiving the return, or, if possible, even in parallel.
Costs
The return shipping costs for an incorrectly delivered product are, of course, covered by us.
Summary
Double-check if the item is indeed incorrect.
Take photos and send them to us together with your order number.
We’ll provide a return label and send the correct product promptly.