Sometimes you need to cancel an order — a customer changed their mind, an item is out of stock, or a transaction looks fraudulent. Shopflo lets you cancel an order in a few clicks from the Orders tab, with a clear reason recorded and the option to put stock back.

→ Open Orders in your Shopflo dashboard.

Step 1: Go to the Orders tab in your Shopflo dashboard.

Step 2: Click the order you want to cancel to open its detail panel on the right.

Step 3: Click the Cancel Order button at the bottom of the panel.

Step 4: In the Cancel order modal, pick a Reason for Cancellation from the dropdown — Customer changed/cancelled order, Fraudulent order, Items unavailable, Payment Declined, or Other. Leave Replenish Inventory checked if you want the items returned to stock.

Step 5: Click Cancel Order to confirm. The order status updates and, if selected, the stock is replenished.

Need help? Reach out to us at support@shopflo.com and we'll be happy to assist.