Gift cards handed out at Diwali, birthdays and weddings come back to be spent. Until now, a shopper could use only one gift card on an order, so a second card had to wait for another order, and some orders stalled while the shopper worked out what to do.
With Multi-Gift Cards, shoppers can choose from more than one gift card provider at checkout and apply more than one card on a single order, up to a limit you set. A shopper can still use just one card; adding more is their choice. They can also choose exactly how much of each card to spend. To get started, write to support@shopflo.com and we'll add the Multi-Gift Cards app to your store. Everything after that, you set up yourself under Flo Checkout → Gift Cards.
How It Works
At checkout, shoppers open Gift card under Offer & Rewards, pick the provider their card is from, enter the 16-digit code and tap Apply.
Shoppers choose how much to spend. When a provider's redemption amount is set to Custom, the shopper sees a Redeem Amount slider against their card balance (for example, 1188 of 2500). They drag it to the amount they want to use, or tap Use Full to apply the whole balance.
Discounts come first. Your discounts still come off the subtotal before any gift card is applied.
Cards apply one after another. When a shopper adds more than one card, each card reduces the amount left to pay before the next one is applied.
You set the limit. Maximum usage per order decides how many times a gift card can be applied on one order, across all providers.
Everything stays in sync with Shopify. Gift card redemptions are recorded against the order in Shopify from start to finish.
Why This Matters
Gift card value a shopper already holds turns into an order. A shopper with two cards no longer has to leave one unused or split the purchase.
Shoppers stay in control of their balance. With the slider, a shopper can spend part of a card today and keep the rest for their next order.
Fewer stuck checkouts. Shoppers stop getting stuck halfway through paying, and you get fewer support questions about gift cards.
Before You Begin
The Multi-Gift Cards app is added to your store by our team. Write to support@shopflo.com to get it.
Multi-Gift Cards needs at least two gift card providers enabled. The providers available are Qwikcilver, GYFTR and Shopify. If you only use one provider, choose Single Gift Card instead.
How to Set Up Multi-Gift Cards
Step 1: Write to support@shopflo.com and ask for the Multi-Gift Cards app. Our team adds it to your store and lets you know once it's ready.
Step 2: In your Shopflo dashboard, go to Flo Checkout → Gift Cards and turn on the Gift Cards toggle at the top.
Step 3: Select Multi-Gift Cards ("Shopper can choose from multiple gift cards").
Step 4: Under Providers, click Install next to each provider you use, then tick at least two of them.
Step 5: Expand each provider and set how it shows to shoppers:
Icon: click Add an image and pick one of the preset icons, or Upload an image of your own.
Display Label: the name shoppers see on the provider tile, up to 10 characters.
Redemption amount: Full Amount always applies the card's full balance. Custom gives the shopper the Redeem Amount slider, so they choose how much to spend.
Step 6: Under General Configuration, set Maximum usage per order: how many times a gift card can be applied on one order, across all providers.
Step 7: Edit the Modal Title (up to 10 characters) and Modal SubText (up to 35 characters). Shoppers see these at the top of the gift card pop-up. The preview on the right updates as you type.
Step 8: Click Save, then place a test order with two gift cards to check the flow.
A Few Things to Keep in Mind
Pick a maximum usage that matches how your shoppers actually receive gift cards. If you sell a lot of gift cards during the festive season, expect more shoppers holding two or three in the weeks after. Use clear display labels, so shoppers can tell at a glance which provider their card belongs to. Choose Custom if your shoppers often carry large balances, so they can save part of a card for later.
Related Articles
→ Festive Season Check-list (everything to set up before a sale)
→ How to Reorder Discounts on Shopflo (control which offers shoppers see first)
Need help? Reach out to us at support@shopflo.com and we'll be happy to assist.