If something arrives damaged or defective, here’s exactly how to get a warranty claim moving with Skyline, Gila Cabinet & Stone, or SWI. We’ve laid out the process to make sure your claims are handled clearly and quickly, with minimal back-and-forth.
Warranty Claim Contacts
Send claims to the correct supplier below. Always include photos and a clear description to reduce delays.
Skyline
Email: dianah@skylinecabinetry.com
SWI Products
Email: csr1@swiproducts.com
Gila Cabinet & Stone
Email: mayl@gilacs.com
Step-by-Step warranty claim process
1. Gather required information
Before you send anything, make sure you have:
The order number
Customer name and delivery address
Product details (SKUs and quantities)
Photos of the defect or damage
A short description of the issue
2. Identify the right supplier
Check your original order or ask Sibi Support if you’re unsure whether the product came from:
Skyline
Gila Cabinet & Stone
SWI Products
3. Submit the claim
Send all the info from Step 1 to the correct warranty contact email (see list above).
Use this subject line format to keep things organized: “Warranty Claim – [Supplier Name] – [Order Number]”
4. Track the claim
Once submitted, make note of:
The submission date
Which supplier you sent it to
Any follow-up reminders or response timelines
This helps us keep everything visible and avoids dropped threads.
5. Follow up if needed
If you don’t hear back within a few days, reply to the same email thread to check in. Reference the original claim to keep things clear.
6. Close the loop
Once the supplier confirms the outcome, whether a replacement or refund, pass that info along to your client or crew.
A Few Tips to Avoid Delays
Always include photos and a detailed description. It saves time on both ends.
Use one clear email thread per claim so nothing gets lost.
If you’re ever unsure where the product came from, use the chat inside Sibi or email support@sibipro.com and we’ll help you sort it out.