If something’s gone wrong with your MSI order—whether it’s wear, damage, or a defect—the best first step is to contact Sibi so we can get the claim started.
Here’s how it works:
Step 1: Email Sibi Support
Send an email to support@sibipro.com with:
The Sibi order number
The property address where the flooring was installed
A brief description of the issue
Photos of the damage or defect (if available)
Once we receive this, we’ll email MSI directly using the order information provided.
Step 2: Wait for MSI’s Response
MSI will review the issue and may request additional details or photos. In some cases, they may send out an inspector to assess the claim. If the claim is approved, MSI may offer a repair, replacement, or a refund for the material cost—depending on availability.
⚠️ Labor costs are not covered, and MSI does not reimburse for moving furniture, replacing trim, or other incidental work related to the repair.
Key Things to Know
MSI’s warranty applies to residential or light commercial installs—depending on the product line.
Damage from improper installation, rolling loads, pets, furniture, heavy impact, or water intrusion is not covered.
Claims must be submitted within 14–30 days of discovering the issue. Don’t delay reporting.
Visual defects need to be flagged before installation. If the product was installed with visible issues, the warranty is void.
The warranty is non-transferable and applies only to the original purchaser.
MSI Products Covered
This process applies to MSI’s Everlife™ Glue-Down and Rigid Core LVT collections, including:
Katavia
Glenridge
Wilmont
Kallum
Ashton, Cyrus, Trecento, Andover, Prescott, Laurel Reserve, Studio
And all “XL” variations
Full details for each product’s warranty length and coverage can be found at EverLifeLVT.com
Still have questions?
Start a chat in the bottom-right corner in Sibi or email support@sibipro.com. We’ll walk you through it.