Howdy 👋 Welcome to Sibi!
Sibi connects you directly with manufacturers, turbocharging your replacement process for homeowners. In this series, we'll go through everything about Sibi and how you can make the most of being part of the community.
🌎 Home
The Home page serves as your launchpad to start ordering, check up on the status of your orders, and quick start your ordering process.
Explore manufacturer for efficient browsing.
Stay updated with the latest order status and updates.
Easily create a new order by utilizing the Order Again feature.
🛒 Store
If you are looking to place an order the traditional way, click on Store in the top navigation. Locate your replacement equipment and place your order quickly and simply.
Choose your desired product type and the specific manufacturer you prefer.
Utilize the search function to find products by SKU, product name, color, or any other relevant terms.
Access detailed information about each product.
Optional: Add installation and removal services, depending on the program's availability.
Proceed through the checkout process, which includes:
Adding the main point of contact.
Selecting the preferred fulfillment method.
Choosing the payment method.
🏡 Properties
The Properties page serves as a centralized hub for managing properties. Search for the property on your claim, or search for assets that require a warranty claim.
Add a new property to your organization.
Access detailed information about each property, including its assets.
View the age of each asset associated with the property
Claim warranties for specific assets as needed.
Review historical orders associated with the property.
📦 Orders
Once you've completed an order, you can find its history in the Orders page. Track your order for delivery or pickup, or even access historical information.
Search for historical orders using criteria such as address, order number, or PO number.
Access comprehensive order details, including:
Overview of the items ordered.
Specific order details such as the primary contact, requested delivery date, and payment method.
Utilize the detailed timeline feature under Track Order to:
Track the progress of the order from placement to delivery, ensuring you know ahead of time when your order will be out for delivery or ready for pickup.
Find contact information for delivery agents, making it easy to coordinate delivery.
🤝 Organization
In the Organization page, you'll find all the information about your organization. You can update user information or even add new users to your organization.
Get a quick overview of key metrics such as the number of users, offices, and properties assigned to your organization.
Review your organization's recently placed orders for easy tracking.
Members and Admins can access detailed information about users under the Users tab and offices under the Offices tab.
Admins have the ability to add new users to the organization. For more information, take a look at this article.
📨 Offers
Enhance your homeowners' experience with Offers by connecting with policy holders around a replacement decision, improving satisfaction and reducing returns.
Offer curated replacement options personalized to each homeowner's needs.
Facilitate acceptance on behalf of homeowners or send personalized decision emails.
Maintain control over customer transactions.
Want to learn more about Sibi?🍦Schedule a time with our demo team here or shoot us a message in the chat, a Sibi team member will be there to assist!