General Information
Q: What happens if the HVAC equipment I ordered is out of stock?
A: No worries! If the product you ordered is out of stock, Carrier has a substitution program in place. The sub-program will provide a similar product or the same product from a different brand only if it is available in stock, ensuring you get what you need without delays. To learn more about the Carrier brands, click here.
Participating Distributors
Q: Which distributors participate in the substitution program?
A: Our distribution partners who participate in the substitution program include:
Habegger - select locations
Koch Air
Lohmiller
Minnesota Air
Mingledorffs
Mountainland
Sigler
TEC - select locations
Non-Participating Distributors
Q: What if my order is with a distributor that doesn’t participate in the substitution program?
A: If your distributor is not listed above, they will reach out to you directly after you place your order to work on fulfilling it from a different location or to modify the order based on available stock.
Additional Support
Q: Who can I contact if I have more questions about my order?
A: If you need further assistance, our support team is always ready to help. You can reach out to us via chat or call us at (858) 848-7424. Additionally, you can find contact information, tracking status, purchase orders, and more on your order detail page.
By providing clear, concise information, we aim to make your ordering process as smooth as possible, giving you confidence and peace of mind every step of the way.