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Substitution Program
Substitution Program

Ensuring you get your product when you need it

Laura Cooper avatar
Written by Laura Cooper
Updated over 3 months ago

In partnership with leading manufacturers, we've developed a Substitution Program designed to keep your projects on track, even when stock levels are low. Whether you're ordering appliances or HVAC systems, this program ensures you receive a comparable product so you never have to worry about delays.

How the Substitution Program Works

When an item is out of stock, the Substitution Program automatically searches for a comparable product from the same or a different brand within our partner network. This ensures minimal delays and that you receive a high-quality alternative that meets your needs.

Partnering with Industry Leaders

  1. Carrier HVAC:

    • Carrier has a comprehensive Substitution Program across multiple distributors. If the HVAC product you ordered is unavailable, Carrier's program will offer a similar or equivalent product from its vast brand portfolio, including brands like Weathermaker, Payne, and Tempstar.

    • Participating distributors include Habegger, Koch Air, and others, each offering specific brands within the Carrier family​. Learn more about Carrier's Substitution Program here.

  2. GE Appliances:

    • Our partnership with GE Appliances includes an Auto-Substitution Program that automatically provides an alternative product from GE’s extensive catalog when your initial choice is out of stock. This ensures that you receive a comparable appliance without any additional steps on your part​. Learn more about GE Appliances Auto-Sub program here.

This program is part of our commitment to delivering the best possible service, ensuring you receive the products you need without unnecessary delays. If you have any questions or need further assistance regarding your order, please don’t hesitate to contact our support tea at support@sibipro.com.

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