How do I find the transaction details of a transaction?
Navigate to the transaction overview.
Click on the desired transaction or on the eye icon to open the transaction details.
Is there a recent activity already on your dashboard? Click the eye icon to go directly to the transaction details.
On the transaction details page, you will find 4 main sections:
Transaction details
Under “Transaction details” you will find:
Transaction ID: Unique number, easily copied using the copy icon.
Status ID: Shows the current status of the transaction.
Created: Date and time when the transaction was started.
Expires: Date when the transaction expires.
Reference: Any reference you have added.
Print: Prints the transaction details to a PDF. Note: The audit trail can be printed separately.
Cancel/Delete: Use the three dots in the top right corner to cancel the transaction (for example, due to an error, wrong document, or mistake) or, if the transaction has a final status, to delete it.
Documents
Here you’ll find all documents that have been added to the transaction. Once all signers have completed the signing process, you can download the signed documents and the transaction receipt within 30 days after signing.
How can I view the signed documents?
Click on a document to view the signed version directly—for example, to check how many signatures have been placed.How can I download the signed documents and the transaction receipt?
Click Download:
The download button is not available – what now?
Documents are available via the web portal for up to 30 days after signing. After this period, or once the transaction has been deleted, they are no longer accessible via Signhost.Looking for a signed document older than 30 days?
If you selected the option Add document as email attachment when sending the transaction (via transaction settings), you can retrieve the signed document from the attachment in the email you received at that time.
Signers
Under “Signers” you will find:
Audit trail: In the audit trail, all activities of the signers are displayed. You can see if and when automatic emails are sent, when the documents have been opened, and when the signers have signed.
Send in order: See if the signing requests were sent “in order.”
Signers: List of email addresses of all signers.
Authentications/Verifications: Which authentications/verifications have been applied.
Expiration: The deadline for signing per signer.
Next reminder: Date when the next reminder will be sent.
Last activity: The most recent action by the signer (e.g., opened or signed).
Signing link: If not yet signed, the link appears here and can be directly opened or resent.
Verification information: Once a signer has signed, you can view the verification information by clicking on the signer’s name. The details then expand and become visible.
Audit trail
The audit trail provides an overview of all key events within a transaction. It includes the following details:
Date the signing request was sent: when the email with the signing link was sent to the signer (if sent by invitation).
Date and time the signer opened the transaction.
Date and time the signer opened the document.
Date and time of signing or rejection: when the signer signed or declined the document(s).
Date the email with the transaction receipt was sent.
Date the email with the signed document was sent.
You can download or print the audit trail as a PDF using the print icon, as described in: How do I share transaction details and the audit trail?
