Black / Blank Live Trading Room
Test the live room in a different browser
Switch to another browser and see if you have the same experience.
See General Browser Maintenance and usage under Related links.
Change hardware acceleration settings in Chrome
If you have an unexpected experience with the live room displaying correctly, please disable / turn off the hardware acceleration setting in the Google Chrome browser.
1) Go to settings
In the upper right corner of your Chrome browser, left click on the 3 vertical dots (hamburger menu).
From the Drop-down menu, choose Settings.
2) Reveal the Advanced menu
Click on Advanced in the left side menu
3) Choose System
From the Advanced drop-down menu, left click on System.
4) Turn off "Use hardware acceleration when available"
Click on the Slider for "Use hardware acceleration when available" of it's off position.
5) Relaunch Chrome
You may be prompted to re-start the chrome browser. If so, left click on Relaunch.
General Browser Maintenance and usage
Supported browsers
Troubleshooting - Issues using the Simpler Trading Website / live trading
Live session schedule not showing on member dashboard.