GENERAL BROWSER MAINTENANCE / USAGE

General guidelines

  • See "Supported Browsers" under Related Links below.

  • Our website may not work well on your mobile web browser (use the simpler mobile app for live content for best results).

  • Is your browser up to date?

  • Try clearing your cache and browser history.

Problems loading the Simpler Trading page

  • For trouble shooting purposes, please do not use bookmarks. Type www.simplertrading.com directly into the address bar (not the search bar) and navigate the site using menus / buttons.

Web page doesn't appear / behave correctly? Try the following...

1) Reload the webpage.

Click the Reload this page icon to the left of the address bar, or...

Try a hard reload. Instructions HERE.

2) Clear your cache and browsing history

Chrome

Clear cache and browsing history in Chrome

Firefox

Clear cache and history in Firefox

Clearing the cache on a mobile browser, click HERE

3) Turn off hardware acceleration

See "Black or no screen in live trading room / website" under Related Links below.

4) Simpler Web site uses 3rd party cookies. How to enable them

5) Try logging in using an incognito window

  • In Chrome: Use the key combination CTRL + SHIFT + N

  • In Firefox: Use the key combination CTRL + SHIFT + P

  • Type or copy this link in the address bar: http://www.simplertrading.com

6) Conflicting extensions

You may have a 3rd party extension that is preventing the Simpler Trading site (or other sites) from working properly. (See also #5 Try logging in using an incognito window)

7) How to log into the trading room

How to login to a live room

8) Logging into a live class

See "Logging into a live class" under Related Links below.

9) Sizing / changing the zoom factor of the browser window

Supported browsers

Live session schedule not showing on member dashboard

Logging into a live class

Black or no screen in live trading room / website

Troubleshooting - Issues using the Simpler Trading Website / live trading

Troubleshooting - Issues using the Simpler Trading mobile app

Did this answer your question?