GENERAL BROWSER MAINTENANCE / USAGE

General guidelines

  • See "Supported Browsers" under Related Links below.

  • Our website may not work well on your mobile web browser (use the simpler mobile app for live content for best results).

  • Is your browser up to date?

  • Try clearing your cache and browser history.

Problems loading the Simpler Trading page

  • For trouble shooting purposes, please do not use bookmarks. Type www.simplertrading.com directly into the address bar (not the search bar) and navigate the site using menus / buttons.

Web page doesn't appear / behave correctly? Try the following...

1) Reload the webpage.

Click the Reload this page icon to the left of the address bar, or...

Try a hard reload. Instructions HERE.

2) Clear your cache and browsing history

Chrome

Clear cache and browsing history in Chrome

Firefox

Clear cache and history in Firefox

Clearing the cache on a mobile browser, click HERE

3) Turn off hardware acceleration

See "Black or no screen in live trading room / website" under Related Links below.

4) Simpler Web site uses 3rd party cookies. How to enable them

See "Live session schedule not showing on member dashboard" under Related Links below.

5) Try logging in using an incognito window

  • In Chrome: Use the key combination CTRL + SHIFT + N

  • In Firefox: Use the key combination CTRL + SHIFT + P

  • Type or copy this link in the address bar: http://www.simplertrading.com

6) Conflicting extensions

You may have a 3rd party extension that is preventing the Simpler Trading site (or other sites) from working properly. (See also #5 Try logging in using an incognito window)

7) How to log into the trading room

How to login to a live room

8) Logging into a live class

See "Logging into a live class" under Related Links below.

9) Sizing / changing the zoom factor of the browser window

See "Live session schedule not showing on member dashboard" under Related Links below.

Supported browsers

https://intercom.help/simpler-trading/en/articles/3113752

Live session schedule not showing on member dashboard

https://intercom.help/simpler-trading/en/articles/3723329

Logging into a live class

https://intercom.help/simpler-trading/en/articles/3696627

Black or no screen in live trading room / website

https://intercom.help/simpler-trading/en/articles/4047659

Troubleshooting - Issues using the Simpler Trading Website / live trading

https://intercom.help/simpler-trading/en/articles/3733635

Troubleshooting - Issues using the Simpler Trading mobile app

https://intercom.help/simpler-trading/en/articles/3411675

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