Omni is the Simpology solution that is configured to present to Assessors the lender's assessment workflow.
As a logged-in Assessor for a lender, the Omni Solution will present to you all your allocated applications and assessment tasks. You can then click through to tasks to view what needs to be done, and record your work and outcomes.
Omni is connected to:
Loanapp - the application dataset
Supporting documents for the application
Engines - so that serviceability and credit policy can be run against the application data, third party data etc and be registered in the Assessment
Third Party Services - external services that you use to help make an assessment decision (eg Bureau, Valuation, LMI etc)
Info Requests - so that you can request further information from brokers/applicants
Settlements partners - for fulfillment workflows
Core Banking platforms - for 'submission' of your settled loan into core
and much more
The Omni Solution itself is the interface that presents to users (eg Assessors) their allocated Assessment tasks and workflows. Its a workbench that allows a person to work on application assessment tasks as allocated, from submission through to approval and settlement.
Statuses, Processes and Action Items
An application in Omni will move through Statuses (ie from Application Submitted all the way through to Application Settled). These Statuses are configurable.
Note that Statuses can be configured to also be communicated downstream as Backchannel messages and Status in Loanapp (ie to brokers, and other network partners, and even applicants). |
At each Status, an application in Omni can have any number of processes and/or Action items (tasks) that need to be completed to pass the status and move to the next one. The next status can then trigger a new set of processes and/or action items; and so on.
In it's simplest form, an Omni workflow is:
Status 1, which triggers Process 1 (with a set of Action items/tasks)
Pass (or Fail) of Process 1 which then triggers:
Pass: a new status and Process 2a (with a set of Action items/tasks)
Fail: a new status and Process 2b (with a set of Action items/tasks)
this may also update the status, to Status 2
Pass (or Fail) of Process 2 which then triggers:
Pass: a new status and Process 3a (with a set of Action items/tasks)
Fail: a new status and Process 3b (with a set of Action items/tasks)
this may also update the status, to Status 3
and so on.
The Processes and Action Items, and what Statuses trigger them or are satisfied by them are configurable.
In the following image of the Omni Interface, I am working on APP-22655 (Smith Refinance).
My Application Status is Application Submitted,
which has triggered the Process of "Review Submitted Application".
This Process has 3 Action Items (tasks) that have been allocated to the Packaging Team.
These Action Items need to be completed in order to complete this Process,
which will trigger the next Process in the Assessment workflow.
and so on
When the application is 'submitted', applications will be allocated to Omni users.
When is an application record established in Omni?
An Application Record will be established in Omni when the Loanapp application is submitted.
When an application and its supporting documents have been submitted by the broker/originator and the application is ready to be assessed:
The Application status will move to the first status of the Assessment workflow: eg 'Assessment - Application Submitted'
The first PROCESS of your Assessment workflow will be triggered
The ACTION Items that must be satisfied to complete the PROCESS will be listed
Completing ACTION Items and satisfying a PROCESS
Each Process will be configured with one or more ACTION items that need to be satisfied. If you click on the PROCESS, it opens up to show you:
the listed ACTION items for the PROCESS
which of the ACTION items are mandatory
Note that a PROCESS may FAIL if any of the MANDATORY items are not satisfactorily completed
and their status (open, in progress, waiting or complete):
And also further information such as:
The target completion date for the entire process
The initial status that triggered the process (eg application was submitted)
The conditions required to pass or fail the whole process
What status will be triggered when you satisfy (or fail) this process
You can click open each of the Action items to see what you need to be doing
Click on an individual ACTION item to see what the task involves. The key items are:
The task title, type and priority
Further instructions on the task to be completed
Who the item is nominated to for completion
The task's due date
Click-throughs to other sections of the Simpology platform that might be used to satisfy the task
The PASS (or FAIL) button, which is how you successfully finalise the item
Other useful functionality on an Action Item is the Checklist, ability to add Comments and Attachments, ability to raise Info Requests, to delegate or pass on tasks to others.
For a full description of the Action Item functionality, click here.
Completing an Action item
When completing an Action item, you might:
Take note of the title, and status of the item
Review the instructed task to complete
Add/edit comments about the task and your activities
Action checklist items
Upload documents to support your activity on the item
Review the priority, target date etc of the item
Raise an Info Request (ask a question or request documents from broker/applicants)
Delegate the item to someone else; or
even nominate yourself to complete an item that wasn't allocated to you
If your lender wants to record SLAs on tasks, "Start" the process so that when you finalise the task, a time taken will be recorded
Click through to other parts of the ecosystem to help complete the task
Start, Skip, Pass, Fail the item
Start is also useful as it updates the status of the task. When you "start" an action item, the status of the item will turn to 'In Progress':
Which will also be reflected at the Process level
And as you go back to the Omni Workbench:
After you have worked through the task, when you PASS an action item, a Popup will ask for your confirmation:
When confirmed, the Action item will be marked as complete:
In this example, the next Action Item step is to Request any missing information, and is non-mandatory. Because it is not mandatory, you are able ignore this step.
If, however, you do want to request more information from the broker or applicant, open the Action item and you can click Request Info and create the Info Request:
This will create new items that need to be satisfied, and they will all be set to 'waiting', as will the Action item itself:
The party/person you have allocated the task to will receive an email notification that they have a new task in Omni to attend to.
For more on Information Requests, click here.
Triggering the next PROCESS
When you have finished all the Mandatory ACTION items in a PROCESS, this will then trigger the next PROCESS.
In the following screen shot, while I am still "Waiting" for my Info Request to be returned, I have "Completed" both the Mandatory ACTION Items .... which means my overall PROCESS has now been satisfied:
This means when I go back to my Workbench, I can see:
The initial PROCESS of my workflow is now Complete
Even though I have some waiting items (these can be completed at any time and will not effect the workflow)
And my next PROCESS has been triggered and is OPEN
With a set of ACTION Items which are OPEN, and have been allocated to the Assessment Team
And my Application STATUS has changed to Initial Review Complete
I am able to click through to the new PROCESS to see all of the ACTION items, which are Mandatory.
I can then click through to any of the ACTION items to start work and complete them.
Depending on the Lender configuration, logic, and the user credentials, different users will potentially see different sets of tasks/items.
Note that Action Items might require you to use other aspects of OMNI such as the Digital Services Panel, or the Assessment Module. But it is only the PROCESSES (and Action items) that will progress an application through statuses and trigger further workflows.
When at least all of the Mandatory items of this new PROCESS are successfully completed, the next PROCESS will be triggered, and so forth, until the entire Assessment workflow is complete and the application is approved/settled. Please review the full Omni User Collection for detail on all the functionality within Omni.