There are two ways you can get to the Information Request Module when you have logged in to Simpology Manager:

To get to Information Request via the Menu Ribbon, go to Solutions/Application Processing/Information Request:

When you navigate to Information Request from here, you will land in the Module, but because you had not specified a particular application to be working on, it will be 'empty':

You can then use the Search functionality to find the application that you want to work on, by scrolling through the applications or typing in the name/App number:

When you select an application, the Information Request Module will populate with the Info Requests you have for that application:

You can also get to the specific Information Requests for a specific application by finding the application on your application grid, and then clicking through via the controls on the record.

Here I have searched/filtered my apps to find the application for Clinton, and I can get to the Supporting Documents control by clicking on the three dots on the record:

When I click on the three dots, I get all of the click through controls available to me for that application:

When I click on Information Request, I am taken to the Information Request Module and the checklist for that specific application:

Remember I can use the dropdown in the Information Request Module if I want to go to a different set of Info Requests for another application.

For further detail the general Information Request functionality, please click here.

While there are a number of different places that you might create an Info Request, ALL Information Requests that are created for an application will always land back in the Information Request Module. This is where you should go to manage your Info Requests.

In the following screen shot, I am logged in as the Broker, and I have gone to the Information Request Module to check on the Info Requests I have raised and sent to Applicant Sharon:

Assume I have then submitted my application, and the assessor has then raised an Info Request to me, the broker, for this application. This request will also land in the Information Request Module , but will be targeted to me, the broker:

Each of your Information Requests will have a "status" that tells you what's happening with the Info Request. In the following screenshot, I have four Info Requests in various statuses:

Info Requests sitting in this status might have been created by you but you haven't yet pressed send.

If you use the functionality to 'auto-generate' info requests for review in the submit workflow, all the generated info requests will be created with a New Status.

Info Requests sitting in this status will have been sent to your applicant, but you are still waiting on a response.

Note that you can open this request and 'resend' if you feel that your Applicants need to receive the request again:

When an info request is in "replied" status, it means your applicant has returned something to you and its ready for review. To check what has been returned, click on the item to open the request:

You can click on any of the PDF icons to open the document viewer:

You can download/print/save etc, but if you are happy to send to supporting documents then tick the first Action item and Process the request:

This will send your document/s to the supporting documents bucket in your checklist, ready to attach to a requirement:

Once you have reviewed and "processed" an Info Request, the request will become "complete". Note that you cannot see complete Info Requests unless you have ticked the "Show Completed" tickbox: