Suppliers are organizations like hotels, tour operators, and cruise lines that you work with to manage bookings and payments. In Sion, Suppliers can be manually added or Verified, each offering different features to suit your agency’s needs.

In this article, we’ll go over the difference between the two Supplier types as well as features common to both of them.

Manually added Suppliers are those you create yourself. You control all their details, including billing and contact information. Unlike Verified Suppliers, they do not benefit from automated updates or advanced features like location searching.

It is recommended to select a Verified Supplier when possible for your bookings.

For help manually adding Suppliers, see the article Manually Add a Supplier.

Verified Suppliers are curated by Sion and include up-to-date contact information, normalized billing details, and advanced filtering options like location-based searches. These Suppliers are part of Sion’s network, making them a convenient upgrade from manually added Suppliers, whose information your agency is responsible for maintaining.

Verified Suppliers also support features like Preferred Programs and Brands & Chains for better organization and reporting.

For more details on Verified Suppliers, see the article Verified Suppliers.

For both manually added and Verified Suppliers, you can customize billing details to ensure invoices and payment communication go to the correct contact with the right currency and commission rate settings. This customization allows you to set different information for billing without altering general Supplier details.

For more information, see the article Supplier Billing.

Sometimes a Supplier has been manually entered multiple times. Other times, a Supplier you added manually is now available as a Verified Supplier.

To clean up your data and prevent confusion with duplicate Suppliers, Sion allows the merging of Supplier records.

The first step is to confirm duplicate Suppliers. For information on how to do that, see the article here.

The second step depends on if merging is enabled for your agency. If it is, see the article here on merging Supplier records. If it is not, you can contact Sion support to merge the duplicates you confirmed!