This guide covers everything that can go wrong when recording from the Siro web app in your browser — before you start, during the conversation, at save time, and after. Issues like these are rare, and most are prevented by a few simple habits.

For a walkthrough of how web recording works normally, see Recording on Web (Desktop).

Note: this article is specific to recordings you start with the Record button in the Siro web app. For recordings made on the Siro mobile app, see My recording was interrupted. For virtual meetings captured by the Siro Notetaker, see Recording meetings automatically with the Siro Notetaker.

Before a conversation you can't afford to lose:

The web app can confirm your permissions ahead of time, so your first recording starts in one click instead of three. Open Settings (click your avatar at the bottom of the left sidebar), find Test your recording setup, and click Run setup test. It checks your microphone, camera, and screen sharing.

Note: browsers don't allow screen-capture permission to be granted in advance, so that check confirms the capability is available rather than pre-approving it.

If you never see a microphone prompt, or the browser says "Microphone blocked":

If your company manages Chrome policies, you may need an IT admin to allow microphone access for the Siro site.

You don't need any special setting to test your mic — start a recording and check your live input:

Auto-record listens locally for a spoken start command and begins recording when it hears one. If it isn't firing:

Note: the Auto-record Test button only confirms Siro can detect your spoken start command. It is not a microphone test — use the mic level dots for that.

All listening for the start command happens on your device. Nothing is sent to Siro until recording actually begins.

If Siro can't reach your microphone when you click Record, the recorder stays open and shows "Couldn't start recording" with a Try again button. Fix the cause — plug the mic back in, quit the app that's holding it, or pick a different input device — then click Try again without leaving the page.

If Try again keeps failing, work through the steps below.

Another app holding the mic — Zoom, Google Meet, Teams, a Slack huddle, or a phone companion app — can block Siro from starting or capturing audio. Closing the window isn't always enough; quit the app fully, then try again.

When this stops the recording from starting you'll see the Couldn't start recording panel described above rather than the recorder closing — quit the other app, then click Try again.

These mean the browser couldn't open your camera — usually because another app is already using it, or because the selected camera is no longer connected. Your audio recording is not affected: Siro captures and analyzes the conversation without video.

Solutions:

A browser recording lives in the tab it was started in. The most common causes of an early end are:

Always finish with End recording in the bottom toolbar, then Save.

Unplugging a USB headset, dropping Bluetooth, or switching input devices interrupts your audio. Siro automatically falls back to another available microphone and shows the "Microphone switched" dialog — but if no backup device is available, audio capture stops.

Solutions:

Web recordings stream to Siro as you talk, so they need a live connection. If it can't be restored within the retry window, a Recording connection lost dialog appears: "The connection dropped and couldn't be restored. We've kept everything captured up to this point — end now to review and save it."

Solutions:

Unlike the mobile app, a browser recording runs from start to finish. End recording is final — there's no way to resume afterward or stitch two recordings together.

If you need a break mid-conversation, use Mute mic instead. The recording and timer keep running; your microphone simply stops being picked up.

Clicking Trash opens a "Discard recording?" confirmation first — "This recording will be permanently discarded and cannot be recovered." Click Cancel to keep recording. If you already confirmed Discard, the recording cannot be recovered, by you or by Support.

If Halftime is enabled for your organization, the panel opens as soon as recording starts — but it needs transcript content before it can say anything useful. Its report and answers fill in after a few minutes of conversation (typically around 3–4 minutes). Early on it may have little to work with. If you don't see the panel at all, your organization may have Halftime turned off.

When you click End recording, a Save Recording modal appears with Title, Conversation Type, and a Share with team option. Click Save, then keep the tab open until you land on the recording detail page.

Both can be corrected afterward from the recording detail page — no need to re-record. You can also set them mid-recording: the pencil icon next to the title, and the conversation type chip in the top bar next to the timer.

Note: Recording Outcome (e.g. "Products Sold", "Appointment Set") is assigned automatically by Siro's AI from the transcript — there's no manual Won/Lost selection at save time.

It can take a few minutes for a recording to appear in your Recordings list. Refresh the page if it hasn't appeared after ten minutes. You can jump to the list with G then R from anywhere in the web app.

After a recording is captured, Siro's AI analyzes the conversation — scorecards and Ask Siro aren't available until that finishes.

You don't need to refresh the recording page. Open the recording and leave it — the page checks for you and fills in the transcript, summary and tabs as soon as analysis finishes. While it's working you'll see Analyzing your recording in the middle of the page.

If it's still going after about ten minutes, the page switches to This is taking longer than expected and gives you a Refresh button you can use to check on demand.

Note (video recordings): the transcript and tabs deliberately appear before the video. Until the video file is ready you'll see Your video is being processed. where the player goes, and the player appears on its own — no reload needed.

Analysis can take up to an hour, especially for long recordings. If it's been more than an hour, contact Support.

For more on recording statuses, see My recording won't upload.

The recording ends where capture stopped, so a short recording usually points to one of the causes in During a Recording above — the tab was closed, the computer slept, the connection dropped past the retry window, or the mic disconnected with no fallback available. Note roughly when the audio cuts off; that timestamp helps Support pinpoint the cause.

A web recording captures what your microphone hears in the room. For in-person conversations, position your laptop or mic so it can pick up both speakers, and avoid a headset mic pointed only at you. For virtual meetings, the Siro Notetaker is the better tool — it joins the call directly and captures every participant.

Our Support team is here to help. You can send us a message via the Get Help button at the bottom of the left sidebar on the web app, from the help menu in the mobile app, or email support@siro.ai.

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