In Transporeon Visibility, two types of users exist: Admin users and Regular users
The first user to access Transporeon Visibility for a company account is automatically assigned the Admin role.
All subsequent users are created as Regular users.
Existing Admins can upgrade these users to Admins if needed.
How to find the users in your company
Go to "Account actions" in the UI (bottom left corner) and click "Settings"
Select the "Users" tab to see all users in your company.
The list is displayed in alphabetical order
Use the search bar if needed
Admins can be found on the bottom of the list
How to check if you are an Admin user
Admins are marked with a green "Admin" label
If you are an Admin, you will also see three-dot menu next to each user's name (not visible for Regular users).
What Admins can do
User Management
Promote Regular users to Admins (the three-dot menu)
Places & Geofences (Shippers)
Create company wide filters
Consent Management
Vehicle Management (Carriers)
Dedicate vehicles for permanent data sharing with customers
What Admins cannot do
Downgrade admins to regular users.
If you need to change an Admin into a Regular user, please contact Transporeon Customer Care.
Add or remove users.
User management is handled in the Transporeon Admin System (requires ADMIN rights there).
Important Notes
User master data (first name, last name, email address) are created and maintained in the Transporeon Admin System and synced to Transporeon Visibility. To update this information, please contact Transporeon Customer Care.
Roles are not synced between the two systems.
An ADMIN in the Transporeon Admin System may appear as a Regular user in Transporeon Visibility, and vice versa.
If role adjustments are required, please reach out to Customer Care.
Not sure who your Admin is?
If you do not know who the Admin in the Transporeon Admin System is for your company, please contact Customer Care for assistance.