Some deposits are held for a short review as part of our fraud prevention and anti-money laundering checks. The criteria for this review are not public.
How do I know my deposit is under review?
The deposit shows the status Needs Approval on your profile.
Where do I follow up?
A conversation is created automatically for every deposit under review. To find it, open the support chat and click Messages at the bottom. Please reply only in that conversation. Do not open a new one or ask about the deposit in a different conversation.
How long does the review take?
Reviews are completed within 10 minutes, usually within 5. If we need to verify your identity, it takes longer. If your case needs to be looked at by our admin team, it will be looked into within 24 to 36 hours, and we will update you in the conversation.
What do I need to do?
Make sure your Steam profile and inventory are public.
Keep an eye on your conversation and answer any questions there.
If we ask you to verify your identity, follow the steps in Identity verification (KYC).
What if my deposit is denied?
You receive a full refund to your original payment method right away. Card refunds usually arrive within 3 to 5 business days, depending on your bank. We are not able to share the reason for a denial.
Being verified once does not mean future deposits will not be reviewed.
Related articles: Identity verification (KYC), My deposit hasn't arrived, Can I get a refund of my deposit?