Virtual Visit recording is powered by Loom. The free Loom Starter plan limits you to 25 total recordings per person with a 5-minute maximum per video.
To record more Virtual Visits or longer videos, upgrade to a paid Loom plan:
Plan | Recording Limit | Video Storage | Cost |
Starter (Free) | 5 minutes per video | 25 videos | Free |
Business | Unlimited | Unlimited | $15/user/month |
Business + AI | Unlimited | Unlimited | $20/user/month |
Enterprise | Unlimited | Unlimited | Custom pricing |
Visit loom.com/pricing to upgrade your plan.