When a member requests an upgrade to Detect from their app or member portal, an email is sent to your company's main contact with the request.
Why upgrades matter
For the member:
Continuous system health monitoring in the app
Alerts before problems escalate into outages
Water leak detection
Monthly Health Reports showing their system's status
Additional plan benefits you define, like increased Comfort Credits
For you:
Detect problems before failures, so you schedule the call instead of reacting to emergencies
Smart Leads from sensor alerts generate service revenue
Virtual Visits let you deliver touchpoints without truck rolls
Stronger retention through visible, ongoing value
To complete the upgrade
Schedule an appointment with the member to install the hardware.
During the install, the technician selects the Detect plan in the Pro App.
The technician chooses Existing Member and selects the home that is already on the Connect plan.
The technician completes the hardware installation and onboarding.