Common questions about invoices, payment timing, and billing cycles for SmartAC contractors.
Where do I find my invoices, and how do I download them?
In your SmartAC Dashboard:
Go to Settings → Billing (left column)
Scroll to the bottom of the page to find the Invoices section
Click any invoice number to open it
On the right side next to the amount, you'll see two icons:
☁️ Cloud icon — downloads the invoice as a PDF
📄 Page icon — downloads a CSV file with all associated customer data, useful for matching the $25 vouchers to customer records
How often am I invoiced, and when does the 90-day billing cycle start?
When you place an order, the invoice date is set on the day you pay it — not the day the order is created.
Example: Order created 3/17/26, partner pays on 3/19/26 → invoice date becomes 3/19/26. Recurring monthly charges for those kits begin 90 days later, on 6/19/26.
The 90-day grace period is designed to allow time for deployment, onboarding, and training before recurring billing begins.
When are invoices due?
Invoices are due on the invoice date. Payment is handled automatically by ACH:
Product & shipping fees — ACH is charged automatically, normally on the shipment date
Platform fee — Charged monthly, on the date the initial order was created
Are shipping costs included on my invoice?
Shipping is included on the same invoice as the order in most cases. Occasionally, a separate shipping invoice is created. Partners are responsible for all shipping costs.
For questions about shipping rates or volume discounts, contact your CSM — rates vary by state, region, and shipment type.
What payment methods does SmartAC accept?
ACH only at this time.
How do I set up my payment method?
When your first order is placed, you will be prompted to upload your ACH payment information.