If you need help using exam tools, have questions about scheduling, or have technical issues, the SmarterProctoring Support team is available to help. This article will explain how to contact support before, during, or after a remote proctoring session.

In this article, you will learn:

From the dashboard, click the Help button located in the bottom-left corner of the screen.
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During a remote proctoring session, click the Support Chat icon located in the SmarterProctoring toolbar.

Once the support window is open, select one of the following to proceed.

a. Click Recent Message to see transcripts from previous support requests.

b. Click Send us a message to start a new support request. This will start a new conversation with the Support team. Type your question or describe the issue and press Enter on the keyboard.

Once the request has been submitted, our support team will be notified, and a support agent will join the conversation as soon as an agent is available.

c. Click Search for help to skip the queue and search our Knowledge Base and find answers to commonly asked questions and other self-service articles.