Once you have integrated RealPage with SmartRent, SmartRent will begin syncing information from RealPage. If you have yet to integrate with RealPage, check out our How Do I Set Up RealPage Integration? article for more information.
Data is automatically synced every hour; however, admins can manually force a sync at any time. We currently sync the following data:
Units:
RemoteID
Unit Marketing Name
BldgName
Floor
Vacant Status (if No, then this is marked as Occupied)
Address
Unit Made Ready Date (if applicable)
Residents (current and future leases):
Lease Status
Applicant = Applicant
Future Lease & Applicant with Lease Signed = Future
Current = Current
If resident contact status is Former Resident = Past
Lease Start/End Date
Move-In/Out Date
Resident Name
Phone Number
Email Address
Screening Result
Contact Status
Lease Signer Status
If status in Lease Signer or Co-signer, then it can be moved in Control Room
Work Orders (open work orders):
Work Order ID
Status
Priority
Service Problem
Issue Location
Permission To Enter
Scheduled date/time (if applicable)
Completed At (if applicable)
Days Open
Created At
Requester Name
Requester Phone Number
Requester Email
Comments
Entry Notes
Prospect:
SmartRent automatically pushes prospect data in real-time. We look to insert or update the prospect information in OneSite at the time they complete the contact information page on selftournow.com, or when they are manually added into SmartRent. When a prospect schedules a tour, we will insert the appointment information.
First Name
Last Name
Phone Number
Email
Contact Type*
Primary Source*
Secondary Source*
*Based on RealPage Integration Settings configured in SmartRent
Tours:
Tour data is synced when a prospect has scheduled a tour. If an existing prospect schedules another tour, but does not change any of the below fields, we will not insert or update the existing prospect in OneSite. If the prospect does change one of the following fields, we will update that prospect record in OneSite.
Appointment
This will get pushed as a follow up in OneSite when the prospect schedules a tour
Appointment Date/Time
Units Scheduled To Tour
This will get inserted when the prospect views the access code
Viewed Access Code
When a prospect has viewed the access code and is within three miles of the Community, we will insert the selected activity event
Activity Date/Time