We are excited to share Support Mode 2.0, a new feature that replaces the need for you to create individual user accounts for SmartRent employees. Support Mode 2.0 provides a streamlined process by seamlessly granting temporary access for SmartRent employees to communities on an as needed basis. This feature further improves platform safety and security, ensuring that you are in control of who has access to your community(ies) at all times.
To grant access via Support Mode 2.0 in SmartRent Manager:
Navigate to the Help dropdown in the top navigation bar and select Remote Support
Select the community(ies), role (if Organization Admin), and the time duration for which the SmartRent employee’s access should last
Share the 6 digit code that is presented with the SmartRent employee
Access is granted when the SmartRent employee enters the code on their side
The SmartRent employee will have access to the community(ies) with the same permissions as the individual who granted them access. If the SmartRent employee needs different permissions, you will need to contact the relevant individual with the needed permissions within your organization to grant access with those permissions. The SmartRent employee will lose access either when the set duration ends or if they are off boarded.
Please reach out to your Account Manager with any further questions.