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LiftMaster Self-Guided Tours Integration Guide

Overview

The LiftMaster integration provides pin codes to prospects for common area access control points for Self-Guided Tours (SGT) only. To utilize the integration:

  1. A service account must be created in LiftMaster

  2. Credentials must be added to SmartRent

General Workflow

  1. Tour is created

  2. Guest pass is created

  3. Codes are assigned to the service account user

  4. Codes display in SGT

  5. Tour ends

  6. Codes rotated off devices

Setup - Service Account User

This is done in the LiftMaster portal, NOT SmartRent.

  1. Create “Person” in myQ

    1. Click “Person” on the left navigation

    2. Click “+ Add Person”

      1. Add an easily identifiable first and last name so you know it is a service account

      2. Add the Role as “Dealer Manager”

      3. Ensure User Status is “Active”

      4. Click “Save”

  2. Create a “Prospects” Group in myQ

    1. Click “Groups” on the left navigation

    2. Click “+ Add Group”

      1. Name the group “Prospects”

      2. Set Status to “Active”

      3. Click “Next”

      4. Search for and add the Service Account you created in step 1 to the group

      5. Click “Next”

      6. Add the desired zones to the group

      7. Add the desired schedule to the group

      8. Click “Next”

      9. Add the desired directory (if any)

      10. Click “Save”

    3. Ensure you see the count of access points you expect your prospects to be able to access on the Groups overview page

Setup - Integration in SmartRent

  1. Navigate to your property, click settings, and navigate to the LiftMaster integration

  2. Add credentials under Property Settings

    1. User ID: The service account user ID created in the previous steps

    2. Access Group ID: ID for the configured access groups

    3. Enable Prospect Property Access toggle: enables codes to be shown in SGT

  3. Enable Prospect Property Access

  4. Click Save

FAQs/Notes

  1. This is a Group level integration only.

  2. This integration only works for SGT.

  3. All zones, groups, and doors must be set up in the LiftMaster portal. There is no control for any property setup of LiftMaster readers in SmartRent.

  4. The pin code will display on the community access card in the SGT experience.

  5. Even if the device is offline, the guest pass will still be available.

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