There are times when vacant access codes may not have been successfully applied to a lock. This can happen if a hub or lock is offline when moving-out a resident. If your vacant access code is not working on a vacant unit’s lock, there is another option to retrieve a working code.
Requesting Staff Access:
To retrieve a functioning code for a vacant lock in SmartRent, follow these steps:
Click your desired Community
Click Access in the left sidebar menu
Click Request Staff Access for the desired vacant unit
The code will be presented
If your code still isn’t working, please contact our support team using the details below.