Before smart home devices can be added, a SmartRent Hub must be assigned to the home. This is done by linking a specific home or unit with the hub’s unique serial number. The association between the home and hub is what allows you to manage and monitor devices paired to that hub remotely.
To ensure accuracy, confirm that the serial number added into Alloy Install belongs to the hub that is physically installed in the home.
Assigning a Hub to a Home:
To assign a hub to a home, follow these steps in Alloy Install:
Log in to the Alloy Install mobile app
Search for the desired Project
Tap on the Project (if applicable)
Tap on a Device Install Job
Tap Add Hub (this option will only be presented if no hub is currently assigned to the home)
Use your devices camera to scan the barcode on the side of the hub or manually type in the hub’s serial number
If typing in manually, click on the populated serial number
Unassigning a Hub from a Home:
If a hub becomes unresponsive or is moved from its current home, it will need to be unassigned from that home. To unassign a hub, follow these steps in Alloy Install:
Log in to the Alloy Install mobile app
Search for the desired Project
Tap on the Project
Tap on a Device Install Job
Tap Hub: Online/Offline
Tap the orange Trash Can icon in the top right corner
Type in the reason for deleting the hub
Tap Yes, Delete Hub
