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How Do I Assign or Unassign a Hub to a Home in SmartRent Manager Web?

Before smart home devices can be added, a SmartRent Hub must be assigned to the home. This is done by linking a specific home or unit with the hub’s unique serial number. The association between the home and hub is what allows you to manage and monitor devices paired to that hub remotely.

To ensure accuracy, confirm that the serial number added into SmartRent Manager belongs to the hub that is physically installed in the home.

Assigning a Hub to a Home:

To assign a hub to a home, follow these steps in SmartRent Manager Web:

  1. Click on the desired community

  2. Click Units in the left sidebar menu
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  3. Click on the home to which the hub will be assigned

  4. Click Hub in the left sidebar menu
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  5. Click into the Hub Serial Number text field and type the hub’s serial number (found on a sticker on the side of the hub)
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    • Hubs are pre-assigned to the community before installation so the serial number should auto-populate as you type it

    • If the hub’s serial number is not populating, reach out to our support team using the details listed below
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  6. Click on the populated serial number to add the hub to the home

Assigning a Hub with Paired Devices:

If the hub you are assigning to a unit already has devices paired to it, you will need to complete a few additional steps after the hub is added in SmartRent Manager Web:

  1. Assign the hub using the steps above

  2. Click the Details expanding menu
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  3. Click Discover Devices
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  4. The page will refresh pulling in the devices paired to the hub

  5. Rename each device

  6. Click Save and Continue
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  7. Click Complete Installation
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Unassigning a Hub from a Home:

If a hub becomes unresponsive or is moved from its current home, it will need to be unassigned from that home. Unassigning the hub is permission-based, so if you do not have the ability to delete the hub, reach out to your organization admin or contact our support team using the details listed below. To unassign a hub, follow these steps in SmartRent Manager:

  1. Click on the desired community

  2. Click Units in the left sidebar menu
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  3. Click on the home to which the hub will be assigned

  4. Click Hub in the left sidebar menu
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  5. Click the trash can icon in the top right corner of the hub card
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  6. Type in the reason for deleting the hub

  7. Click Delete
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