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HOW TO CLEAR CACHE AND COOKIES
HOW TO CLEAR CACHE AND COOKIES

Category: Troubleshooting Chrome

Paula Guevara avatar
Written by Paula Guevara
Updated over a month ago

  1. Click the Chrome menu button.

  2. Click the three dots in the top right corner of the Chrome window.

  1. Click "Clear Browsing Data... in the sub-menu.

  1. Check the boxes “Cookies and other site data” and “Cached images and files.”

  2. Change to All Time.

  3. Click Clear data.

Microsoft Edge

  1. Click the Tools menu (three dots in the upper-right corner), and open the Settings menu.

  1. Select the "Settings" menu item.


3. Click Privacy, search, and services on the left-side menu.

4. Under the section Clear browsing data, Click Choose what to clear.

If you have a touchscreen and no keyboard:

  1. Open the "More actions" drop-down menu (), then tap Settings.

  2. Select Privacy, search, and services.

  3. Scroll down and tap - choose what to clear under "Clear browsing data."

  4. Click Clear now.

  5. Close and reopen Edge for the changes to take effect.

Internet Explorer

  1. Click the Settings "gear" icon in the top right hand corner of the window.

  1. Click "Internet Options."

3. Click the "Delete" button.

The Delete button on the main Internet Options screen

When you click Delete,a new window will appear giving you options about what should be deleted.

4. Choose what to delete from Internet Explorer.

*Note that the first option is a double-negative. By keeping it checked, you preserve the local cache of Favorites data.

The list of options you can choose to clear

  • To do a basic "clear your browser" refresh, only check: Temporary Internet files and website files, Cookies and website data, and History.

5. Proceed by clicking the Delete button at the bottom of the window.

The final Delete button to click

When encountering software issues, it's essential to exhaust all possible troubleshooting steps to resolve the issue independently. However, if despite your efforts, the problem persists or you need further assistance, don't hesitate to use SMARTY, our AI chat assistant. SMARTY can provide immediate guidance and solutions to common issue

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