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Resolving Error DE 20: Conflict Between Payment Method and Bank Information
Resolving Error DE 20: Conflict Between Payment Method and Bank Information
Angelica Acebes avatar
Written by Angelica Acebes
Updated over 2 weeks ago

Error Given:
On the Delaware resident return, you selected to receive a refund check or mail in your balance due, but bank information has been entered.

Solution:

  1. If the client is not using direct deposit or direct debit:

    • Remove the bank information from the return.

  2. If the client wants to use direct deposit or direct debit:

    • Update the return to reflect the correct method for receiving the refund or paying the balance due.

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