If you're filing Alabama state tax returns using TaxWise, you may encounter the following error:
"On Form AL 8453, the following ERO information must be completed: firm name, address, city, state, zipcode, and phone number. (AL 26)"
Understanding the Error
The Alabama Department of Revenue requires complete and accurate ERO information on Form AL 8453 to ensure proper identification of the preparer and firm responsible for the return. The error message "AL 26" specifically points to missing or incorrect firm details, including the firm's phone number.
Solution: Completing ERO Information in TaxWise
Follow these steps to resolve the error:
Locate the ERO Information Section: Open Form AL 8453 within TaxWise. Scroll to the bottom of the document where the Electronic Return Originator (ERO) information is requested.
Ensure Basic Information is Present: Verify that the firm name, address, city, state, and zip code are already entered correctly. If any of this information is missing, input it now.
Enter the Phone Number Correctly:
Select the Phone Number Box: Click inside the box designated for the phone number.
Use Ctrl+Enter: Press the "Ctrl" and "Enter" keys simultaneously on your keyboard. This action often forces the field to refresh or become editable in TaxWise.
Enter the Firm Phone Number: Type in your firm's phone number. In this example, for Weelth Inc, you would enter: 205-253-3549
Review and Validate: Double-check all entered information for accuracy. Once you've confirmed everything is correct, run the TaxWise error check again to ensure the "AL 26" error has been resolved.
Re-transmit the Return: If the error is cleared, you should now be able to successfully transmit the Alabama tax return.
Why This Works
The "Ctrl+Enter" trick often works because it forces TaxWise to recognize and save the entered phone number in the required format. Sometimes, the software may not properly register the information without this extra step.
Additional Tips for Avoiding This Error
Double-Check All Forms: Before transmitting any return, thoroughly review all forms for completeness and accuracy.