Question

Answer

Does the Smartzer editor film the streams?

No, our editor does not film the livestreams. However, you can connect the player to a free streaming app (we use Larix and OBS) using the RTMP and stream key. For more information click here.

Can you shop directly from the live stream player?

You can feature products during the live stream. When clicked, these will direct the viewer will be able to add the product to the cart or will be redirected to the product page. Viewers can also see all products that will be featured in the live stream on the bottom carousel and purchase from there.

Is there a limit to viewers?

No, streams can tolerate any number of viewers.

Can viewers chat to stream hosts?

Yes, there is a chat bar that allows viewers to post comments.

How does the system handle slow internet speeds?

Our player will automatically step down the quality of the video file being played if it detects a slow internet connection

How can I avoid making mistakes in real-time?

If you are worried about streaming live to viewers, you can always pre-record a video and stream it to viewers through our editor. Although the content isn't live, it will be streamed the same way to viewers who won't be able to tell the difference.

Is there a specific way we should film a

livestream?

We would recommend streaming in portrait, with a high-quality camera, good lighting, and branded background.

The products on my endscreen carousel appear squashed together (see screenshot below for approximate reference)

This is because you have not set right the number of products that should be displayed on the carousel per screen size. You should use the aspect ratio drop-down in the editor to set the number of products to show per screen size. You should set it to 1 under the 9:16 drop-down and 3 or 4 for 16:9.

Find a guide on configuring the end screen here.

I have embedded my live stream and when I go to the site I only see three dots loading and a black screen! (See screenshot below for approximate reference).

This is could be:
1. You have enabled the ‘Autoplay’ and/or ‘Loop’ on your live stream and have embedded it on your site. Kindly remove the ‘?Autoplay’ and ‘?Loop’ code from the iFrame and embed it again.

2. You have not added a splash screen image in 9:16 and 16:9 formats.

I can’t see the play and replay buttons on my Live Stream recording.

Please make sure you get in contact with your Account Manager and they will let you know which of the following you should choose to be according to your design. You can find this drop-down button in the splash and end screen.

I can’t see the Carousel title.

Please double-check you don’t have Custom URL CTA enabled on the endscreen. You can either have one or the other (if the Custom URL CTA has been included in your design)

I try to add my products to the cart but it keeps loading.

Check that you have checked off the 'add-to-cart button' when embedding. If the issue still persists, please get in contact with your Account Manager and provide them with the availability of your dev team to further investigate this on a call.