Inbox
Inbox allows you and your team to manage all customer communications across your locations from one customisable dashboard.
📩 Never miss another message or comment again. Receive notifications for all incoming communications - learn to adjust your personal notifications HERE
Finding & Filtering
If you have a large number of channels connected, filtering through messages to find out exactly what you're looking for could be a big task - filters located along the top of the screen make this a breeze.
Filter your messages by specific channels or networks to focus your view, statuses to just see those messages that still require action, or groups to narrow on a particular subset of your locations.
Pay particular attention to the date selector - if you've left SocioConnect open on a tab over night it may still be a day off and not displaying the latest messages.
Message Status
Each message you find in Inbox will have its status indicator, this lets you know what actions might need to be taken.
The statuses are:
Unread - No one on your team has yet viewed the message.
Read - This message has been read by your team, but not responded to.
Resolved - You or your team have marked this exchange as resolved.
Direct Messages
The Direct Message column contains just that, direct messages received by any of your connected Facebook, Instagram, X (Twitter), or LinkedIn channels.
Comments
Comments that come in to your channels will be listed in this column - comments are the publicly visible messages you see under your social media post.
♻️ The social networks we work with currently don't make available the option to Delete comments from within third party apps like Socio, although it's a frequently requested ability, so we'll be sure to implement and let everyone know if it becomes possible in the future.
Reviews
The third column of Inbox holds your reviews from any connected Facebook and GoogleMyBusiness pages.
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For a deeper focus on reviews, learn more about our Reputation feature HERE
Responding
Responding to your Messages, Comments, and Reviews is just as easy as it seems.
First click on the communication you want to respond to, this will cause it to open in the fourth column of Inbox.
You can then start typing beneath the conversation and press enter or the 
icon to send your response.
Insights
Clicking 
Insights will expand a helpful panel of reports to allow tracking in greater depth.
Received
The total number of communications, across all message types, in the selected period.
Message Type
A breakdown of the communication types, to help you see what areas are receiving the most traffic.
Response Rate
A look at the response rate of your business within the selected period.
Response Rate By Type
Response rate broken down by type of message.