Skip to main content

Why can’t I see full stats or viral videos for a product?

This usually happens when a product is new on TikTok Shop or newly added to Soco. We don’t have enough historical data yet to show full stats.

Written by Basel

What’s going on exactly?

When a product is very new, Soco hasn’t had enough time to track detailed data for it.

That’s why you might notice:

  • You can see sales numbers in the product list

  • But when you open the product, daily stats or viral video data are missing

Those deeper insights rely on historical tracking, which builds up over time.


When will the full data appear?

As soon as enough data is collected:

  • Daily stats will show up

  • Viral videos will appear automatically

You don’t need to do anything on your end.


Summary

If a product is new, some stats may not be available yet. Once Soco has enough data, everything unlocks automatically.

Did this answer your question?