Troubleshooting, Support, & Feedback
Support and tips for troubleshooting.
By Basel1 author9 articles
Troubleshooting
Troubleshooting articles & tips
Trouble Linking Your TikTok AccountFor users who are unable to link any TikTok account with Soco at all.
A video won't transcribeWhat to do if a video shows an error and won't transcribe in Soco.
Trouble Linking Another TikTok AccountFor users who already linked one or more TikTok account(s) but are unable to connect a new one.
Showcase Scan Not WorkingIf your Soco showcase scan isn’t loading or completing, follow the steps below in order. Most users fix the issue after Step 1 or Step 2.
What Does Error Code 16666100 Mean?Error 16666100 means TikTok is blocking a product from your showcase. Here are the common causes and how to fix each one.
Why can’t I see full stats or viral videos for a product?This usually happens when a product is new on TikTok Shop or newly added to Soco. We don’t have enough historical data yet to show full stats.
Support & Feedback
Ways to contact Soco support, and submit feedback to improve the app
Contact Soco SupportOpen a ticket in the Soco app (fastest) or send an email.
Report a bugFound a bug? Let us know
Request a New FeatureHave an idea that would make Soco better? You can share it with us!