Troubleshooting, Support, & Feedback
Support and tips for troubleshooting.
By Basel1 author8 articles
Troubleshooting
Troubleshooting articles & tips
- Trouble linking your TikTok accountA TikTok account that won't link is usually fixed by updating TikTok or resetting the TikTok authorization in Soco; reinstalling Soco is the last resort, and the app chat takes…
- Trouble linking another TikTok accountLinking a second TikTok account usually fails because your phone is logged into the wrong TikTok account; switch accounts in TikTok first, then reset the authorization if it still won't…
- Showcase scan not workingA showcase scan that fails is usually fixed by updating TikTok or resetting the TikTok authorization in Soco; reinstalling Soco is the last resort, and the app chat takes over…
- What does error code 16666100 mean?Error 16666100 is TikTok blocking the product from being added to your showcase, usually because the product is unavailable, you're on a Seller account, your Shop permissions changed, or your…
- Why can't I see full stats or viral videos for a product?A very new product shows sales numbers in the product list but no daily stats or viral videos yet, because those need Soco's historical tracking to build up first.
Support & Feedback
Ways to contact Soco support, and submit feedback to improve the app
- Contact Soco supportContact Soco support from inside the Soco app or by email. Soco's AI agent answers first in the app, and a person answers Monday to Friday, 9am to 6pm Eastern.
- Report a bugReport a bug from inside the Soco app. The report opens a chat with Soco support, so you can add a screenshot and follow up in the same conversation.
- Request a new featureSend a feature request from inside the Soco app. It opens a chat with Soco support; the team reads every request but doesn't promise an individual reply.